TERMS & CONDITIONS
TERMS & CONDITIONS
Apologies in advance for the long list, however please be assured that our T’s & C’s are stated in detail only to ensure that we are clear and open with our customers and to avoid any misunderstanding.
Our overriding aim is to provide a first-class service undertaken with love, care and attention – we want you and your loved ones to be happy with our service and return to us …. and recommend us to your friends.
All cats are boarded at their owner’s risk. Apple Blossom cattery will of course ensure that all care and diligence is taken to ensure your cats safety, security, health and wellbeing whilst boarded with us.
Sorry, no entire males older than 6 months.
All cats must have current vaccinations against flu and enteritis. Vaccinations must have been given more than 14 days prior to boarding.
All cats must produce their vaccination card. No cat will be accepted without proof of vaccination.
Your cat must be regularly treated for worms & fleas and you should advise us of the last dosing date & which product you used.
Any treatment that is deemed necessary for the comfort of your cat whilst boarding such as worming, flea treatment will be carried out at the management’s discretion and charged to the owner (see our fees page)
Owners must inform us at the time of booking of any medical history or on-going medical conditions
We reserve the right to refuse admission of any cat showing signs of illness pending veterinary advice.
Apple Blossom Cattery will supply and feed as instructed by the owner. However, if a cat becomes fussy (not eating) we will offer them an alternative nourishing diet to encourage them to eat. If a cat does not eat for > 48 hours a vet will be called to check.
Only compatible cats from the same household may share accommodation
There is a minimum 3 days booking period, however customers may book for less if we can accommodate but will be charged the minimum 3 days.
Fees for Christmas, Easter periods and public holidays are charged at additional rates irrespective of the accommodation that has been booked.
The cattery is closed for intake and collections on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.
The cattery may at times also be closed for intake and collections on other Public Holidays not listed above, please check.
We must be informed before the intake day of any changes to your booking. Otherwise you will still be charged the full amount for your original booking even if you require less days. If you require longer we will try our best to accommodate you. Please advise us of any changes as soon as you can to avoid any problems and disappointment.
Payment in full is required at check-out. Cats will not be released until full payment has been received
If you are booking for the following year, please be advised that the fees may change. We will inform you of any changes.
Cats must be supported in secure suitable carriers or suitable harnesses. If you do not have a carrier please let us know when you book and we will provide one. Or of course you can ask for a pick up and drop off service.
Cats do not become the responsibility of Apple Blossom Cattery until they are physically handed over and accepted by Apple Blossom Cattery.
All forms that are issued by Apple Blossom Cattery must be completed in full.
A name and contact number for your designated contact must be provided in case of emergency or that you have delays and Apple Blossom Cattery cannot accommodate an extension of stay. We will always do our very best to accommodate circumstances like this, but sometimes we simply cannot.
All belongings are left at the owner’s risk. Any item left unclaimed for 1 month after boarding will be disposed of
Apple Blossom Cattery will administer medication to manageable cats.
All medication, prescription diet and associated medical equipment that your cat requires must be supplied by you and you should ensure that there is sufficient quantity to allow for unforeseen circumstances (such as an over-stay).
Should a cat cause harm to itself or a cattery member whilst administrating medication, which leads to it being impossible to medicate, then we will seek veterinary assistance either at our premises or the surgery. In cases such as this any cost incurred will be charged to the owner.
Any cat which is left at Apple Blossom Cattery for more than 7 days after the agreed collection date will be considered as abandoned. In these circumstances the cat’s ownership will transfer to Apple Blossom Cattery and we will act in the cat’s best interest.
A condition of boarding acceptance is that your cat is in good health. Apple Blossom Cattery is of course insured and all cats in our care are covered by up to £350 veterinary fees per cat (first £60 payable) if they sustain injury/illness/condition whilst boarded with us HOWEVER IF YOUR CAT HAS HAD THE ILLNESS/INJURY/CONDITION IN THE PAST OR IT IS OF AN ON-GOING ILLNESS/INJURY/CONDITION YOUR CAT WILL NOT BE COVERED.
Equally if the illness/injury/condition is due to failure by the owner to identify a problem (e.g. dental problems) you will not be insured. Any fees that accumulate over the insured amount the owner will be responsible for. The owner will also be responsible for any veterinary cost if it is proven that the cat already had this illness/injury/condition prior to boarding at Apple Blossom Cattery.
The Grooming of cats will be carried out as necessary. It would be appreciated, although not necessary, if owners brought their own grooming equipment with them. However, we will not be responsible for grooming any cat that becomes distressed or causes harm to staff.
Whilst every care and precaution is taken with every cat staying with us, the proprietors cannot be held responsible for any illness, disease or death of a cat that may occur during boarding.